Sacra Co: Shipping, Returns, & Craftsmanship Guarantee

Our Philosophy of Intentionality

At Sacra Co, we believe the tools of prayer should be crafted with deep intentionality. Each rosary is constructed by hand, bead by bead, in our small studio. Unlike mass-manufactured items, these are spiritual companions designed to last a lifetime. Because of this handmade, small-batch approach, we offer a thoughtful return policy that protects our craftsmanship and respects your investment.

1. Our Craftsmanship Guarantee (Damage & Defect)

We stand behind the structure and longevity of our materials. If your rosary arrives damaged or develops a craftsmanship defect within **90 days of delivery**, we will repair or replace it at no cost to you.

This guarantee covers structural issues, such as:

• A break in the hand-tied knotwork or micro-cord.
• A loose component or failure of a metal link.

This guarantee does not cover normal wear and tear, bead chipping from accidental drops, metal patina (which naturally changes with prayer over time), or loss.

2. Standard Returns (30-Day Window)

We want your Sacra Co rosary to be a source of peace. If you find that the length, weight, or material of your non-custom rosary is not a fit for your devotional practice, you may initiate a return within **30 days of receiving your item.**

To be eligible for a full refund (minus shipping costs), the rosary must be:

• In its original, unused condition. (We cannot accept rosaries that have been worn or used heavily in prayer, out of respect for subsequent customers).
• Returned in its original packaging, including the Midnight Blue pouch and the linen wrap.

3. Non-Returnable Items

Due to their unique nature, certain items cannot be returned or refunded unless they possess a structural defect covered under our guarantee:

• Custom Rosaries: Any rosary with personalized bead selections, engravings, or modifications to the standard design.
• Sales/Closeout Items: Any items marked "Final Sale."

4. How to Initiate a Return or Repair

To begin a request, please email our studio at studio@sacraco.com with:
1.  Your original Order Number.
2.  A brief description of your request (Return or Repair).
3.  For guarantee/damage requests, please include a photograph of the area of concern.

**Note:** The customer is responsible for return shipping costs, unless the item is being returned under our Craftsmanship Guarantee due to a defect. We highly recommend using a trackable shipping method.

5. Spiritual Grace

If a rosary from Sacra Co is lost, destroyed through accident, or falls outside the 90-day guarantee window, please contact our studio. We believe these items are tools for prayer. We may offer a significant grace discount toward a replacement to ensure you are not left without a path to contemplation.